Dealing with Difficult People

Course Description

It is painful to deal with difficult people and situations. As smart humans, this is something we would like to avoid. Unfortunately, if we avoid these issues, things just get worse. This workshop will develop skills to make these painful situations a little easier.

Course Outline:

Welcome
People introductions
Issues people have
Topic introductions

Personal Profile (DiSC)
Exploring issues with self and others
Giving and receiving feedback
Ladder of Inference

Techniques/Skills
Developing rapport
Discovering and surfacing issues
Dealing with angry people

Creating Recovery Systems
What if nothing works?

Action Planning
What are you willing to change?

8 Hours

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Contact Information

Email
paulette@pyyoungassociates.com

Phone
1 (650) 967-2700

Address
P.O. Box 2103
Sunnyvale, CA 94087-0103