Conflict Management

Course Description

Participants will be able to:

• Identify 4 types of conflicts
• Recognize potential conflict situations
• Identify possible resolution opportunities for conflicts
• Understand their own style and how it may contribute to interpersonal conflicts Use fundamental communication skills to manage conflicts

Course Outline:

1. Trainer, participants
2. Topic

Overview of training module

1. Objectives
2. Process
    Instrumented Learning Profiles
    Experiential and Accelerated Learning process

Types of Conflicts
1. Organizational: Values, Directions, Coordination Exercises
2. Interpersonal: Values, Function, Style Exercises Focus on Interpersonal

Levels of conflict and consequences
1. Personal Style Inventory (DiSC) Style Recognition Exercises
2. Thomas-Kilman Conflict Resolution Model

Practice with Styles and Resolution Model
Action Planning
Lessons Learned
Evaluations

4 - 8 Hours

Contact Information

Email
paulette@pyyoungassociates.com

Phone
1 (650) 967-2700

Address
P.O. Box 2103
Sunnyvale, CA 94087-0103